Effective Date: 06/01/2015
Last Updated: 03/05/2026
Last Updated:03/05/2026
At Zisker, we strive to provide reliable hosting and infrastructure services. This Refund Policy outlines the circumstances under which refunds may be issued.
By purchasing services from Zisker, you agree to the terms outlined below.
Refunds may be granted at Zisker’s discretion under the following circumstances:
The purchased service was not provisioned or delivered correctly due to a technical error on our side.
The service failed to function as advertised and our support team was unable to resolve the issue.
A refund request is submitted within the applicable refund window.
Refunds are only available for first-time purchases of eligible services and may not apply to renewals.
Unless otherwise stated, eligible services may be refunded within 7 days of the original purchase date.
Refund requests submitted after this period will generally not be approved.
Renewals, upgrades, and add-ons are not eligible for refunds once processed.
The following items are non-refundable due to the nature of the service or third-party costs:
Domain name registrations, renewals, or transfers
SSL certificates
VPS or dedicated server services after provisioning
Setup or installation fees
Custom development or design services
Digital products once accessed, downloaded, or used
Services suspended or terminated due to policy violations
Renewal invoices once paid
Domain registrations are governed by policies set by ICANN and cannot be refunded once registered.
Shared hosting and reseller hosting services may be eligible for a refund within the 7-day refund window, provided that:
The account has not violated our Terms of Service or Acceptable Use Policy.
The service has not caused abuse complaints or server disruptions.
No excessive resource usage or prohibited activity occurred.
Refunds may be denied if the service was used in violation of our policies.
VPS, cloud servers, and infrastructure services require immediate resource allocation and provisioning.
Because these resources are reserved upon deployment:
VPS services are generally non-refundable once activated.
Exceptions may be made if provisioning fails due to a verified technical error.
Accounts suspended or terminated due to violations of our Terms of Service, Acceptable Use Policy, or abuse reports are not eligible for refunds.
Examples include:
Spam or bulk email activity
Malware distribution
Phishing websites
Resource abuse affecting other customers
To request a refund, you must contact our support team and provide:
Your invoice number or order ID
A description of the issue
Any relevant evidence such as error messages or screenshots
Refund requests should be submitted to:
Our team will review requests and respond within 3–5 business days.
If approved, refunds will be issued to the original payment method.
Refund processing times typically range from 5–10 business days, depending on the payment provider.
Partial refunds may be granted in limited cases where:
A service was prepaid for a longer billing cycle
The service was cancelled early due to a verified issue on our side
Setup fees and provisioning costs may be deducted from partial refunds.
Customers must contact Zisker support before initiating a payment dispute or chargeback.
If a chargeback is filed without prior communication:
The associated account may be immediately suspended or terminated
Future purchases may be blocked
Zisker reserves the right to dispute the chargeback with supporting documentation
Fraudulent chargebacks may result in account bans.
Zisker reserves the right to modify this Refund Policy at any time.
Updates will be posted on our website and become effective immediately upon publication.
For questions regarding this Refund Policy, please contact:
Zisker
Email: support@zisker.com
Website: https://zisker.com
